HAVE TO SAY THAT PAULS SERVICE WITH REGARDS TO REPAIRS IS OKAY ,BUT WITH ERIC AT FIX A KITE ITS ABOUT TURN AROUND TIME AND HIS REPAIRS ARE VERY GOOD.. HAD A SESSION NOT SO LONG AGO AND HAD A SMALL TEAR IN MY KITE IN A GOOD STRONG NW AT KOMMETJIE.. TOOK ONE CALL TO ERIC AND HAD MY KIT FIXED WHILE HAVEING A COFFEE AT BAY SIDE AND ON MY WAY HOME WITH IN THE HOUR .KITE FIXED AND READY TO GO ..WHAT A PLEASANT PERSON TO DEAL WITH ...MY POINT IS BEING IN THE CUSTMER SERVICE DEPARTMENT, ITS ABOUT TURN AROUND TIME WITH QUALITY AT THE SAME TIME AND GOOD PRICE RANGE... THATS WHAT THE CLIENT WANTS TODAY .. THANKS ERIC GREAT SERVICE